Services
Services around the platform
From cloud-hosted SaaS to on-premise delivery, and the expert services that make ArchiPM work for your organisation — without becoming an uncontrolled custom-development channel.
Product & Platform Delivery
How the ArchiPM platform itself is delivered and operated.
ArchiPM Platform SaaS
Subscription-based, cloud-hosted service. ArchiPM operates the platform, infrastructure, monitoring, backups, releases, and baseline security controls. The client manages its own users, data, and business configuration.
Provider runs
- Platform & infrastructure
- Monitoring & backups
- Releases & updates
- Baseline security controls
Client manages
- Users & roles
- Data
- Business configuration
ArchiPM On-prem Software
ArchiPM is deployed on the client's own infrastructure. The provider supplies the software, updates, patches, documentation, and product support; the infrastructure, operating system, database, network, and backup are the client's responsibility. Under the on-premise license, the provider maintains three configured systems: client production, client test, and a developer test environment.
Three maintained environments
- Client production system
- Client test system
- Developer test environment
Professional Services
Expert knowledge around the product — ongoing support, customer success, and project-based delivery.
Product Tech Support — Managed Services
Ticket- and SLA-based product support across L1–L3 levels. Includes incident handling, version-change support, and application-level question handling. Does not include operating the client's full IT infrastructure or custom development.
Included
- Incident handling (L1–L3)
- Version-change support
- Application-level questions
Not included
- Full IT-infrastructure operations
- Custom development
Customer Success Management
Proactive help for the effective use of ArchiPM: onboarding, best practices, usage support, feature rollout, and collecting client feedback to feed into product development.
- Onboarding
- Best practices
- Usage support
- Feature rollout
- Feedback to product
Project-based expert services
To be elaborated in detail later — listed here as the service catalogue.
Advisory & Assessment
Maturity assessment, scoping, and roadmap advisory.
Solution Design
Architecture and configuration design for the target operating model.
Implementation & Deployment
Rollout, configuration, and go-live of the platform.
Data & BIM Services
BIM/IFC ingestion, data migration, and data-quality work.
Integration Services
Connecting external systems, APIs, and MCP connectors.
Training & Adoption
End-user training, admin training, and adoption support.
Optimization Services
Ongoing tuning of processes, reports, and configuration.
Data Warehouse & Data Lake Development
Building data warehouses and data lakes that consolidate data from ArchiPM and other systems to support executive decision-making.
Important constraint: these are project-based expert services — implementation, configuration, migration, integration, training, and advisory. This must not become an uncontrolled custom product-development channel.
Let's find the right service mix
Tell us about your organisation and we'll shape the delivery model around your needs.